Migration & Project Support
Migration and Project Support subscription provides you with professional assistance with Payara Server and Payara Micro during your development project before going to production; and/or during application server migration process.
Having access to all the benefits of Migration & Project Support will speed up problem resolution and accelerate your project delivery, saving money as a result. With support subscription in place, your project will be more likely to be delivered on time and within budget.
Migration & Project Support Features
Both types of support give you full access to all the features listed below:
|Flat Fee||You only pay $19,000 - no matter how large your environment is!|
|Unlimited Number of Units||There is no need to count the number of Payara Server/Micro units being used - Migration & Project Support subscription covers an unlimited number of units in development environments for a flat fee.|
|Unlimited Tickets||There is no limit on the number of tickets that you can raise during your Migration & Project Support contract.|
|Private Payara Support Portal||Raise tickets for bugs, incidents or questions related to Payara Server or Payara Micro, including any general questions you may have about configuration, deployment, security, monitoring and troubleshooting.|
|Fast & Easy Access to Tickets||Raise and track tickets, attach diagnostic files, configuration and thread dumps directly from within the Domain Administration Server.|
|Private Customer Knowledge Base||Full access to our growing Knowledge Base of common problems, user guides, patch notes and more.|
|Live Support||Our Support Engineers can work with you through screen-sharing to quickly diagnose and resolve issues.|
|Phone Support||Talk to one of our Engineers directly to discuss any issues during UK business hours.|
|On-boarding Support||Documentation for support processes including an optional introductory support call giving you and your team an overview of how to raise tickets, access monthly patch releases and clarify any questions you may have about using the support services.|
|10-year Support Lifecycle||Major versions of Payara Server and Payara Micro come with 10 years of support and a well-defined lifecycle model maintaining stability of your production environment
|Hot Fixes||A Hot Fix is a patched module, or modules, of Payara Server which we can provide to you if an urgent solution is required. These personalized fixes enable you to get a rapid problem solution for your current version of Payara Server running in production.|
|Discount on Production Support||If you move to production in less than 12 months, the remaining credit will be used as a discount on the Payara Support Services.|
|Features Stream Releases||You get exclusive access to monthly releases of Payara Server and Payara Micro including crucial fixes and patches via the Features Stream.|
|Stability Stream Releases||You get exclusive access to the Stability Stream where a feature set is kept for 12 months, while monthly patch releases add bug and security fixes without any component upgrades, boosting the stability of your production environment throughout the year.|
|Full Support on Ecosystem Components||You will receive full support for a growing number of Payara integration components including Maven plugins, Cloud Connectors, Docker images and IDE connectors.|
|* OpenJDK Support||You will benefit from Payara’s partnership with Azul, providing you with access to use Zulu Enterprise - Fully-Supported Builds of OpenJDK - with Payara Server and Payara Micro.