What Are Cookies?
Cookies are text files that we download onto your device when you browse our website, and can be used for the following purposes:
- To collect data about how you use the site
When you browse our pages, cookies enable us to collect information about the pages you’ve viewed so that we can understand what services or technologies you’re interested in. This can help us tailor our marketing communications to what we feel are your preferences, help us design more relevant services, and inform our marketing strategy.
- To identify you when you revisit the site
If you complete a form on our site (for example, if you download a technical resource), cookies stored on your device will enable our customer relationship management platform to recall information we’ve previously collected and populate forms with that information. This means that you don’t need to keep submitting the same information each time you visit the site.
- To collect data about your location and browsing device
Some cookies will collect information such as your IP address, the browser you’re using, the operating system on your device, your language preferences, and also the type of device you’ve used to browse the website. This information is useful to us because it allows us to understand more about where our website users are from, and how best we should be presenting information. Analysis of this data informs our service offerings and marketing strategy.
- To enable us to advertise to you on other sites
If you browse our website and then see adverts for our services on other websites, it is possible that this is happening because a cookie stored on your device when you browsed are site is being use to tell other sites to show you one of our adverts.
Who is Collecting my Data?
Although our website is storing cookies on your device, some of those cookies belong to third party companies (such as Google or our customer relationship management platform, HubSpot), that we use for marketing and advertising purposes. The difference is as follows:
- First-party cookies
These are created for us, stored on your device by our website, and only our website can read them.
- Third-party cookies
Using our website will mean that cookies are stored on your device that are owned and managed by third-party companies. This will happen when:
- we place code on our website pages that enables third-parties to store cookies (which is how we collect data used by our customer relationship platform, HubSpot)
- you use some functionality provided by a third-party (for example if you share content using a social media platform such as Facebook)
- there is some element of our website that is provided by a third-party (for example, the functionality for our blog comments is provided by Disqus, and it will drop cookies when you browse our blog pages)
What Types of Cookies do You Store on my Device?
There are two types of cookies that we use:
- Session cookies
These enable us to deliver the website via your browser, are only be stored whilst you are browsing, and are deleted when you close your browser.
- Persistent cookies
These are stored on your computer and are not deleted when you close your browser. Our CRM platform uses persistent cookies to collect information on how you use our website each time you visit, and we also use persistent cookies delivered by Google to gain more accurate website usage data, and therefore help improve our marketing efforts.
How do I Know What Cookies you Store on my Device?
We will endeavor to let you know before we store a cookie on your computer.
The table below describes the cookies that may be stored on your device when you our website, although this will depend on what third-party integrations or functionality we have enabled at the time of your visit, and whether the pages you visit feature that functionality or integration. The times given under ‘Expiry (time to live)’ describe how long each cookie exists for on your device.
|Cookie Name||Domain||What is it?||Expiry||More Info|
|PHPSESSID||www.payara.fish||This is a cookie set by the server when using PHP, it allows the site to use sessions, they’re like cookies but stored on the server rather than the browser but in order for the users browser to find the correct session we set a signpost in PHPSESSID, the cookie is removed when the user leaves the site.||Session||More PHPSESSID info|
|browser_env||www.payara.fish||Used to store your browser version if you're using Internet Explorer 11 so we can work around some layout issues you would have otherwise. We also store the date we lasted edited the code as a version number.||Session|
|_ga||.payara.fish||Used to distinguish users.||2 years||More Google cookie info|
|_gat_UA-55244685-1||.payara.fish||Used to throttle request rate.||1 minute|
|_gid||.payara.fish||Used to distinguish users.||1 day|
|1P_JAR||.google.co.uk||These cookies are used to gather website statistics, and track conversion rates.||1 month|
|NID||.google.co.uk||Used to remember your preferences and other information, such as your preferred language, how many search results you wish to have shown per page and whether or not you wish to have Google's SafeSearch filter turned on.||6 months|
|hubspotutk||.payara.fish||This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.||10 years||More HubSpot cookie info|
|messagesUtk||.payara.fish||This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor.||2 years|
|__hssc||.payara.fish||This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.||30 minutes|
|__hssrc||.payara.fish||Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.||Session|
|__hstc||.payara.fish||The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session)||2 years|
|The Cloudflare __cfduid cookie is used to identify individual clients behind a shared IP address, for example, if the visitor is in a coffee shop. It does not store any personally identifiable information.||1 year||More Cloudflare cookie info|
|JSESSIONID||.support.payara.fish||The cookie is used to maintain a user session with the server.||Session||More JSESSIONID info|
Customer Service and Ticketing is managed by Zendesk who will also store cookies as soon as you get transferred onto their website during the login and interaction. To find out more about Zendesk cookies see here.
How do I Control and Delete Cookies?
If you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.
Please be aware that restricting cookies may impact on the functionality of our website.
If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.
If I Have Any Questions About Cookies, How do I Contact You?
For any enquiries relating to cookies, privacy or data protection, you can email us at email@example.com , call our reception service on +44 207 754 0481, or write to us at our head office address:
Payara Services Ltd
Malvern Hills Science Park
We normally respond to any enquiries by the next UK working day.