Cookies

What are cookies?

Cookies are text files that we download onto your device when you browse our website, and can be used for the following purposes:

  • To collect data about how you use the site
    When you browse our pages, cookies enable us to collect information about the pages you've viewed so that we can understand what services or technologies you're interested in. This can help us tailor our marketing communications to what we feel are your preferences, help us design more relevant services, and inform our marketing strategy.
     
  • To identify you when you revisit the site
    If you complete a form on our site (for example, if you download a technical resource), cookies stored on your device will enable our customer relationship management platform to recall information we've previously collected and populate forms with that information. This means that you don't need to keep submitting the same information each time you visit the site.
     
  • To collect data about your location and browsing device
    Some cookies will collect information such as your IP address, the browser you're using, the operating system on your device, your language preferences, and also the type of device you've used to browse the website. This information is useful to us because it allows us to understand more about where our website users are from, and how best we should be presenting information. Analysis of this data informs our service offerings and marketing strategy.
     
  • To enable us to advertise to you on other sites
    If you browse our website and then see adverts for our services on other websites, it is possible that this is happening because a cookie stored on your device when you browsed are site is being use to tell other sites to show you one of our adverts.

Who is collecting my data?

Although our website is storing cookies on your device, some of those cookies belong to third party companies (such as Google or our customer relationship management platform, HubSpot), that we use for marketing and advertising purposes. The difference is as follows:

  • First-party cookies
    These are created for us, stored on your device by our website, and only our website can read them.
     
  • Third-party cookies
    Using our website will mean that cookies are stored on your device that are owned and managed by third-party companies. This will happen when:
     
    • we place code on our website pages that enables third-parties to store cookies (which is how we collect data used by our customer relationship platform, HubSpot)
       
    • you use some functionality provided by a third-party (for example if you share content using a social media platform such as Facebook)
       
    • there is some element of our website that is provided by a third-party (for example, the functionality for our blog comments is provided by Disqus, and it will drop cookies when you browse our blog pages)

What types of cookies do you store on my device?

There are two types of cookies that we use:

  • Session cookies
    These enable us to deliver the website via your browser, are only be stored whilst you are browsing, and are deleted when you close your browser.
     
  • Persistent cookies
    These are stored on your computer and are not deleted when you close your browser. Our CRM platform uses persistent cookies to collect information on how you use our website each time you visit, and we also use persistent cookies delivered by Google to gain more accurate website usage data, and therefore help improve our marketing efforts.

How do I know what cookies you store on my device?

We will endeavor to let you know before we store a cookie on your computer.

The table below describes the cookies that may be stored on your device when you our website, although this will depend on what third-party integrations or functionality we have enabled at the time of your visit, and whether the pages you visit feature that functionality or integration. The times given under 'Expiry (time to live)' describe how long each cookie exists for on your device. 

 

Cookie Name

Domain 

What is it?

Expiry (time to live)

More info

PHPSESSID

www.payara.fish

This is a cookie set by the server when using PHP, it allows the site to use sessions, they’re like cookies but stored on the server rather than the browser but in order for the users browser to find the correct session we set a signpost in PHPSESSID, the cookie is removed when the user leaves the site.

Session

See here
 

Google

_ga

.payara.fish

Used to distinguish users.

2 years

See here

_gat_UA-55244685-1

.payara.fish

Used to throttle request rate.

1 minute

_gid

.payara.fish

Used to distinguish users.

1 day

Hubspot

hubspotutk

 

This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.

10 years

See here




 

messagesUtk

.payara.fish

This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor.

2 years

__hssc

.payara.fish

This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. 

30 minutes

__hssrc

.payara.fish

Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.

Session

__hstc

.payara.fish

The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session)

2 years

__cfduid

.hubspot.com

The __cfduid cookie is used to identify individual clients behind a shared IP address, for example, if the visitor is in a coffee shop. It does not store any personally identifiable information.

1 year

See here

__cfduid

scripts.com

__cfduid

.hs-analytics.net

__cfduid

.usemessages.com

Payment processing used on our website is managed by PayPal who will also store cookies as soon as you get transferred onto their website during the online payment process. To find out more about PayPal cookies see here.

How do I control and delete cookies?

If you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The ‘Help' function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

If I have any questions about cookies, how do I contact you?

For any enquiries relating to cookies, privacy or data protection, you can email us at dataprotection@payara.fish , call our reception service on +44 207 754 0481, or write to us at our head office address:

Payara Services Limited

Malvern Hills Science Park
Geraldine Road
Malvern
Worcestershire
WR14 3SZ

We normally respond to any enquiries by the next UK working day.